Posts Tagged ‘Soft Skills’

What is the Importance of Training & Development in an Organisation

May 17, 2017

In today’s day and age where the competition has increased manifold, the customer has become more aware and knowledgeable due to the internet and social media, it becomes even more important for any organisation to ensure that their employees are one step ahead.

How will you ensure this?

What is the sure shot way to ensure success in this extremely competitive environment where the overall market sentiment is into a tailspin? Revenues and profits are under severe stress and there is bloodshed everywhere.

The only way to ensure sustenance and improved performance is a well-trained and an aware workforce (employees).

Almost all organisations ensure that the IQ (Intelligence Quotient) levels (technical expertise) is achieved by rigorous training. But the actual business generation (Revenues & Profits) will come consistently if and only of your employees are not only technically trained but are equally well trained in the EQ (Emotional Quotient) levels too.

Q; How will you improve the EQ levels of your employees?

A: By improving their Soft Skills.

There are various soft skills which need to be addressed.

Some of them are;

  • Communication Skills (Verbal, Non-Verbal, Written)
  • Customer Service Skills (Not only limited for technical staff)
  • Telephone Etiquette
  • Business Etiquette
  • Telephone handling Skills
  • Performance Management skills (especially required for HR staff and Supervisory level staff)
  • Supervisory Skills
  • Leadership Skills
  • Selling Skills
  • Sales Management skills
  • Social Media Skills
  • Stress Management (one the most critical skills required at all levels of the Organisation)

These are some of the many skills which are required to be imparted to, and honed by the employees along with the technical skills at all levels of hierarchy in the organisation.

In today’s ever changing, extremely and fast paced environment, all employees of all industries need to hone one or more of the above-mentioned skills. This becomes even more important since they are required to multi-task and deliver more and better results to remain ahead of the game.

All organisations (SME and large organisations included) must engage a training and development consultant in order to impart the right training and development to correctly address the needs of their respective organisations and stay ahead of the game.

Connect with us at info@headconsulting.org or call +971 56 9863691 for more details. we will be thrilled to assist your organisation in keep one step ahead of your competition. Visit http://www.headconsulting.org for details.

 

 

Advertisements