Posts Tagged ‘Trainer’

What is the Importance of Training & Development in an Organisation

May 17, 2017

In today’s day and age where the competition has increased manifold, the customer has become more aware and knowledgeable due to the internet and social media, it becomes even more important for any organisation to ensure that their employees are one step ahead.

How will you ensure this?

What is the sure shot way to ensure success in this extremely competitive environment where the overall market sentiment is into a tailspin? Revenues and profits are under severe stress and there is bloodshed everywhere.

The only way to ensure sustenance and improved performance is a well-trained and an aware workforce (employees).

Almost all organisations ensure that the IQ (Intelligence Quotient) levels (technical expertise) is achieved by rigorous training. But the actual business generation (Revenues & Profits) will come consistently if and only of your employees are not only technically trained but are equally well trained in the EQ (Emotional Quotient) levels too.

Q; How will you improve the EQ levels of your employees?

A: By improving their Soft Skills.

There are various soft skills which need to be addressed.

Some of them are;

  • Communication Skills (Verbal, Non-Verbal, Written)
  • Customer Service Skills (Not only limited for technical staff)
  • Telephone Etiquette
  • Business Etiquette
  • Telephone handling Skills
  • Performance Management skills (especially required for HR staff and Supervisory level staff)
  • Supervisory Skills
  • Leadership Skills
  • Selling Skills
  • Sales Management skills
  • Social Media Skills
  • Stress Management (one the most critical skills required at all levels of the Organisation)

These are some of the many skills which are required to be imparted to, and honed by the employees along with the technical skills at all levels of hierarchy in the organisation.

In today’s ever changing, extremely and fast paced environment, all employees of all industries need to hone one or more of the above-mentioned skills. This becomes even more important since they are required to multi-task and deliver more and better results to remain ahead of the game.

All organisations (SME and large organisations included) must engage a training and development consultant in order to impart the right training and development to correctly address the needs of their respective organisations and stay ahead of the game.

Connect with us at info@headconsulting.org or call +971 56 9863691 for more details. we will be thrilled to assist your organisation in keep one step ahead of your competition. Visit http://www.headconsulting.org for details.

 

 

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Non Verbal Communication

May 31, 2012

It is widely known and many coaches, trainers and writers have time and again told us the importance of effective communication. If the communication is not effective the desired objective is not met with, which results in wastage of time, energy and money.

Let us first understand what is communication? : Communication is the transfer of stimuli or the information from the transmitter (a person who has the information) to the receiver (a person who the information is directed at).

There are essentially 3 types of communication: Verbal, Written and Non- Verbal. The impact each one of these types have on the receiver is 7% written, 38% verbal and a whopping 55% is due to Non-Verbal communication.
The first two forms are pretty well known and extremely well used and understood to a large extent. Non- Verbal communication is the most underutilised and not honed properly.

All kinds of communication, which is neither spoken nor written is termed as Non-verbal Communication.
It is not a substitute for verbal communication. It actually enhances the verbal communication if used properly and in line with the context of the meeting.

Personal Appearance, Facial Expression, Posture, Gesture, Eye Contact and Touch are all part of Non Verbal communication. Along with these the personal appearance, the Attire, use of deodorants, perfumes used and tangible accessories like chains, bangles, bracelets, cuff links, ties etc also become an integral part of this very important process. The type of accessory to be used or awareness of body odour is as important as what you speak or write to the client (receiver). This will either make or break the deal.
In any form of communication, Eye Contact is extremely important along with the Body Posture. This is so because it complements what you wish to convey. Eyes and posture convey whether you are honest, interested, bored or cut-off from the conversation (communication process).

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Sales Management-1

March 19, 2012

Sales Management-1.